Note: If there is any mistranslation from Japanese to English, please refer Japanese FAQ as original document. We are truly sorry for inconvenience.
What is eLife?
What time is the eLife service available?
About eLife offered medication
Who prescribes medicine?
Can I use my medical insurance?
I haven't received emails from eLife
Setting up domains
How to leave my account
I want to change my registered information
Usage fee / payment
Is registration free?
How much does it cost to get a prescription?
About payment method
I want to check if the payment has been completed
Please tell me about the shipping method.
When will it arrive?
I want to know the delivery status
Is it possible to pick up the medicine?
Can I set the time to receive the package?
It says it’s delivered but I did not receive any.
About the order
I want to cancel my order
About regular shipping
What is regular shipping?
When will I get my first medicine?
When will I get my second subscribed medication?
When regular shipping is canceled automatically
I chose regular shipping for my medicine, but I’m experiencing unusual symptoms. I want to change my medications.
I want to cancel my regular shipping
Please do not hesitate to contact us If you have any concerns or questions regarding eLife services via email (firstname.lastname@example.org).
For commonly asked questions, please visit our frequently asked questions page.