Note: If there is any mistranslation from Japanese to English, please refer Japanese FAQ as original document. We are truly sorry for inconvenience.

About eLife

What is eLife?
What time is the eLife service available?

About eLife offered medication

Who prescribes medicine?
Can I use my medical insurance?
About medicine

About account

I haven't received emails from eLife
Setting up domains
How to leave my account
I want to change my registered information

Usage fee / payment

Is registration free?
How much does it cost to get a prescription?
About payment method
I want to check if the payment has been completed

Regarding delivery

Please tell me about the shipping method.
When will it arrive?
I want to know the delivery status
About packing
Is it possible to pick up the medicine?
Can I set the time to receive the package?
It says it’s delivered but I did not receive any.

About the order

I want to cancel my order

About regular shipping

What is regular shipping?
When will I get my first medicine?
When will I get my second subscribed medication?
When regular shipping is canceled automatically
I chose regular shipping for my medicine, but I’m experiencing unusual symptoms. I want to change my medications.
I want to cancel my regular shipping

Contact us

Please do not hesitate to contact us If you have any concerns or questions regarding eLife services via email (info@elife.clinic).

For commonly asked questions, please visit our frequently asked questions page.