Specified Commercial Transactions Law
Company Name
eLife K.K.
Business Address
3-11-6 Nishi-Gotanda Shinagawa-ku
Sun West Yamanote Building 4F
Tokyo, Japan, 141-0031
Please contact us at https://help.elife.clinic/hc/ja/requests/new
Phone Number
03-6417-9750
Business Hours
10:00-19:00
(Emails and LINE message can be sent 24/7)
Partner Clinics
elife clinic
Price Notation
Indicated for each service
Fees other than price: none
Payment Method
Credit Card (No transaction fee)
Payment Timing
Upon completion of doctor's consultation and prescription
Issuance of Receipts
As a rule, we do not issue receipts.
Delivery of Medicine
Same day delivery for orders paid by 16:30. Delivery will be fulfilled by Yamato Transport's Nekopost, Takkyubin Compact, or Takkyubin.
Some areas such as Hokkaido, Aomori, Akita, Okinawa, and remote islands will be delivered the next day or later.
Please note that we may not be able to deliver on the next day due to Yamato Transport's delivery status.
Prescription and cancellation conditions for subscriptions
If you are unable to take your medication due to illness or other unavoidable circumstances, please cancel your subscription from your My Page at least two days before the next payment and shipment date.
No cancellation fee will be charged for cancelling in the middle of a subscription period.
In the case you receive defective medicine or the wrong medicine
The medicine is stored and handled with the utmost care. However, in the unlikely event that the medication you receive is different from the prescribed medication or is damaged, please contact us at the above address for an immediate replacement. If this is the case, shipping fees will be covered by elife.