Specified Commercial Transactions Law

Company Name

eLife K.K.

Business Address

3-11-6 Nishi-Gotanda Shinagawa-ku

Sun West Yamanote Building 4F

Tokyo, Japan, 141-0031



Phone Number


Business Hours


(Emails and LINE message can be sent 24/7)

Partner Clinics

elife clinic

Price Notation

Indicated for each service

Fees other than price: none

Payment Method

Credit Card (No transaction fee)

Payment Timing

Upon completion of doctor's consultation and prescription

Issuance of Receipts

As a rule, we do not issue receipts.

Delivery of Medicine

Same day delivery for orders paid by 16:30. Delivery will be fulfilled by Yamato Transport's Nekopost, Takkyubin Compact, or Takkyubin.

Some areas such as Hokkaido, Aomori, Akita, Okinawa, and remote islands will be delivered the next day or later.

Please note that we may not be able to deliver on the next day due to Yamato Transport's delivery status.

Prescription and cancellation conditions for subscriptions

If you wish to cancel your subscription, please contact us at the above address at least one day before the next payment date. Upon receipt of the cancellation notification e-mail, the cancellation procedure will be completed and the next billing will not occur.

No cancellation fee will be charged for cancelling in the middle of a subscription period.

In the case you receive defective medicine or the wrong medicine

The medicine is stored and handled with the utmost care. However, in the unlikely event that the medication you receive is different from the prescribed medication or is damaged, please contact us at the above address for an immediate replacement. If this is the case, shipping fees will be covered by elife.