Specified Commercial Transactions Law
Company Name
elife K.K.
Business Address
3-11-6 Nishigotanda Shinagawa-ku
Sun West Yamanote Building 4F
Tokyo, Japan, 141-0031
Please contact us at
Phone Number
050-1726-8373
Business Hours
9:30〜18:30
(Emails and LINE messages can be sent 24/7)
Partner Clinics
Wellness Plus Clinic
Price Notation
Indicated for each service
Fees other than price: Shipping fee ¥550
Payment Method
Credit Card (No transaction fee)
Payment Timing
Upon completion of doctor's consultation and prescription
Issuance of Receipts
As a rule, we do not issue receipts.
Delivery of Medicine
Orders and medications with completed consultations and payments by 16:00 on weekdays and 15:30 on weekends and national holidays will, in principle, be dispatched on the same day via Yamato Transport.
Except for certain areas, items are delivered to your registered address the day after dispatch. Delivery to Hokkaido, Aomori, Akita, Okinawa, remote islands, and certain other regions may take two days or more from the dispatch date. Additionally, deliveries may be delayed due to weather, traffic conditions, or Yamato Transport's operational circumstances.
Prescription and cancellation conditions for subscriptions
If you wish to cancel your subscription, please contact us using the [Contact Us] form on our website no later than two days before your next billing date. Once your cancellation request has been received and the cancellation process has been completed, no further charges will be incurred from the next billing cycle onward.
Retuns and cancellations
Due to the nature of pharmaceutical products, we cannot accept returns, exchanges, or cancellations for customer convenience once a prescription has been finalized (in accordance with the special provision on returns under Article 15-3, Paragraph 1 proviso of the Specified Commercial Transactions Act). If the delivered medication differs from your prescription, is deficient in quantity, or is damaged/defective, please contact us at the above contact details within 7 days of delivery. We will replace the item at our expense.
In the case you receive defective medicine or the wrong medicine
The medicine is stored and handled with the utmost care. However, in the unlikely event that the medication you receive is different from the prescribed medication or is damaged, please contact us at the above address for an immediate replacement. If this is the case, shipping fees will be covered by elife.