Terms of Use

Important Note:

eLife Co., Ltd. is not a medical institution, and medical examinations, prescriptions, and dispensing are carried out by doctors from affiliated medical institutions. We provide a platform that facilitates communication between doctors and patients. Online medical consultations are meant to complement in-person consultations. We request doctors to primarily conduct in-person consultations and appropriately combine text and video chat with in-person consultations for the medical examination.

Article 1: Application

  1. These Terms of Use (hereinafter referred to as "these Terms") apply to the relationship between eLife Co., Ltd. (hereinafter referred to as "the Company") and the service users (hereinafter referred to as "Users") concerning the provision of the Service (defined in Article 2) by the Company and the rights and obligations related to the use of the Service.
  2. These Terms and the explanations, Q&A, articles, etc. provided by eLife, regardless of their names, constitute a part of these Terms. In case of any discrepancy between these Terms and the explanations, the explanations shall prevail, unless it is explicitly stated in the explanations that these Terms take precedence.
  3. Users shall be deemed to have accepted and agreed to comply with these Terms when using the Service.
  4. Users shall be deemed to have agreed to receive online medical consultations (referring to medical consultations conducted through information and communication equipment, the same applies hereinafter) when using the Service.
  5. Users shall be deemed to have agreed that doctors will not issue prescriptions when using the Service.
  6. Users shall be deemed to have agreed that no receipts will be issued when using the Service.
  7. Users are deemed to have agreed to record or video-record consultations for the purpose of quality improvement and other related purposes during online medical consultations.
  8. Users are deemed to have agreed to receive communications related to medical treatment and payment, including but not limited to SMS and email notifications, as well as promotional communications, when using this service.

Article 2: Definitions

  1. "Registered Doctor" refers to a doctor who belongs to a registered medical institution and is registered with the Service, engaged in medical examinations, prescription of medicines, etc.
  2. "Registered Medical Institution" refers to medical institutions and other corporations registered with the Service and engaged in medical examinations, prescription of medicines, etc.
  3. "This Agreement" refers to the contract that follows these Terms, under which the Company provides the Service to Users, and Users pay the Service usage fees, etc. to the Company and registered medical institutions.
  4. "Service" refers to the online medical consultation platform planned and operated by the Company under the name "eLife."
  5. "Service Usage Fee" refers to the consideration for using the Service.
  6. "Service Usage Fee, etc." refers to the Service Usage Fee, as well as medical examination fees, medicine fees, and shipping fees charged by registered medical institutions.
  7. "This Website" refers to https://elife.clinic and other websites provided by the Company to Users for the purpose of offering the Service.
  8. "User" refers to an individual who receives medical examinations, etc., from registered medical institutions through the use of the Service.