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Terms of Use

Important Note:

eLife Co., Ltd. is not a medical institution, and medical examinations, prescriptions, and dispensing are carried out by doctors from affiliated medical institutions. We provide a platform that facilitates communication between doctors and patients. Online medical consultations are meant to complement in-person consultations. We request doctors to primarily conduct in-person consultations and appropriately combine text and video chat with in-person consultations for the medical examination.

Article 1: Application

  1. These Terms of Use (hereinafter referred to as "these Terms") apply to the relationship between eLife Co., Ltd. (hereinafter referred to as "the Company") and the service users (hereinafter referred to as "Users") concerning the provision of the Service (defined in Article 2) by the Company and the rights and obligations related to the use of the Service.
  2. These Terms and the explanations, Q&A, articles, etc. provided by eLife, regardless of their names, constitute a part of these Terms. In case of any discrepancy between these Terms and the explanations, the explanations shall prevail, unless it is explicitly stated in the explanations that these Terms take precedence.
  3. Users shall be deemed to have accepted and agreed to comply with these Terms when using the Service.
  4. Users shall be deemed to have agreed to receive online medical consultations (referring to medical consultations conducted through information and communication equipment, the same applies hereinafter) when using the Service.
  5. Users shall be deemed to have agreed that doctors will not issue prescriptions when using the Service.
  6. Users shall be deemed to have agreed that no receipts will be issued when using the Service.
  7. Users are deemed to have agreed to record or video-record consultations for the purpose of quality improvement and other related purposes during online medical consultations.
  8. Users are deemed to have agreed to receive communications related to medical treatment and payment, including but not limited to SMS and email notifications, as well as promotional communications, when using this service.

Article 2: Definitions

  1. "Registered Doctor" refers to a doctor who belongs to a registered medical institution and is registered with the Service, engaged in medical examinations, prescription of medicines, etc.
  2. "Registered Medical Institution" refers to medical institutions and other corporations registered with the Service and engaged in medical examinations, prescription of medicines, etc.
  3. "This Agreement" refers to the contract that follows these Terms, under which the Company provides the Service to Users, and Users pay the Service usage fees, etc. to the Company and registered medical institutions.
  4. "Service" refers to the online medical consultation platform planned and operated by the Company under the name "eLife."
  5. "Service Usage Fee" refers to the consideration for using the Service.
  6. "Service Usage Fee, etc." refers to the Service Usage Fee, as well as medical examination fees, medicine fees, and shipping fees charged by registered medical institutions.
  7. "This Website" refers to https://elife.clinic and other websites provided by the Company to Users for the purpose of offering the Service.
  8. "User" refers to an individual who receives medical examinations, etc., from registered medical institutions through the use of the Service.

Article 3: User Registration, etc.

  1. Users shall use the Service of their own volition.
  2. Users shall complete user registration according to the procedures stipulated on this Website, and the agreement between the Company and the User shall be established upon the completion of user registration.
  3. Users may use the Service by using the account associated with the user registration. Users may not hold multiple accounts as a single individual. Even after the completion of user registration, the Company may refuse to provide the Service if any of the following reasons apply to the User. In such cases, the Company shall not be liable for the refusal and is not obligated to explain the reasons for the refusal. 1. The User fails to comply with the necessary instructions given by registered doctors for in-person medical examinations despite being instructed to do so in accordance with laws and regulations. 2. There is a risk of the User engaging in acts that violate these Terms, or the User's violation of these Terms has been confirmed in the past. 3. The User provides false information or fails to provide essential information at the time of registration. 4. The Company deems the use of the Service by the User as inappropriate.
  4. Users shall take full responsibility for the content of the information they register in the Service. The Company, registered doctors, and registered medical institutions shall not be liable for any damages incurred by the User due to incorrect information provided by the User.
  5. Users shall themselves change, add, or delete the information they have registered in the Service within the necessary limits for using the Service and shall ensure that the information remains accurate at all times. Based on the information registered by the User, the Company shall provide the Service. The Company shall not be liable for any damages incurred by the User due to false, erroneous, or omitted information provided by the User.

Article 4: Email Advertisement Delivery

  1. The Company may send electronic emails, including advertisements and promotional information from the Company or partner companies and affiliated medical institutions, to Users, and Users are deemed to have given prior consent to the sending of such electronic emails.
  2. If the User indicates in advance or afterwards, according to the prescribed method of the Company, that they do not wish to receive information, the Company shall not send such information, except when it is necessary for the provision of the Service.

Article 5: Medical Examination

  1. "Medical Examination" in the Service refers to doctors conducting examinations and diagnoses for Users, prescribing medicines according to their health conditions, and providing advice. "Online Medical Examination" refers to medical examinations conducted through information and communication equipment.
  2. After completing user registration with the Service, Users may apply for online medical consultations with registered medical institutions using the method prescribed by the Company. When the registered medical institution accepts the User's application, a reservation for online medical consultation is established between the User and the registered medical institution. If a User is unable to receive online medical consultations, the User may cancel the reservation using the method prescribed by the Company. The Company and registered medical institutions do not guarantee that Users can receive medical consultations from registered doctors. In cases where registered doctors or registered medical institutions determine that they cannot conduct medical consultations for the User's reservation, the reservation may be canceled.
  3. Users are obligated to provide information about their health status, symptoms, physical constitution, and other relevant medical information to the registered doctor in charge, as stipulated on this Website or instructed by the registered doctor, when receiving medical examinations through the Service. The Company, registered doctors, and registered medical institutions shall not be liable for any damages incurred by the User due to inadequate information provided by the User, resulting in the registered doctor being unable to conduct appropriate medical examinations.
  4. To protect the User's privacy during online medical consultations, Users must undergo the consultations in a space physically isolated from external parties.
  5. Registered doctors may suspend medical examinations due to convenience. In such cases, the User will receive medical examinations and prescriptions from another registered doctor. The Company shall not be liable for any suspension of medical examinations by registered doctors.
  6. If the User has not received an initial consultation in person, the User may not be able to receive online medical consultations through this Website.
  7. The Company does not guarantee that the User's illness or condition will be cured, or medical treatment will end, due to the User's use of the Service.
  8. If the registered doctor or registered medical institution requests the User during the online medical consultation or if the User experiences side effects or other abnormalities after the online medical consultation, the User must promptly visit a medical institution.
  9. All medical examinations and prescription of medicines for the User shall be conducted by registered doctors or registered medical institutions responsible for medical examinations, and the Company shall not be liable for any of these acts.
  10. Inquiries, complaints, claims, disputes, etc., related to the contract between the User and registered doctors or registered medical institutions regarding medical examinations shall be resolved between the User, registered medical institutions, and registered doctors belonging to registered medical institutions. The Company shall not have any legal obligation regarding these disputes.
  11. Users shall understand and agree to the content described on each product or medication page before using the Service and agreeing to receive medical examinations and prescriptions.
  12. Users shall understand and comply with the following items and use the Service, receiving medical examinations and prescriptions after agreeing to the following items: 1. Users shall be aware of the security risks when using the Service system. 2. Users shall confirm that the application and OS used for online medical consultations are updated as appropriate. 3. Users shall not record, video-record, or photograph video calls without the consent of the doctor. 4. Users shall not provide doctors' account information or other information to third parties unrelated to medical examinations. 5. Users shall not allow third parties to participate in communications with doctors. 6. Users shall not initiate communication from the patient's side when using the Service. 7. Users shall not use the chat function to perform medical activities or send files without the doctor's request or contrary to the doctor's instructions, especially chat messages that redirect to external URLs, as they pose high security risks. 8. If Users receive online medical consultations for an initial examination, Users shall perform personal identification using identification documents with photographs. If Users do not have identification documents with photographs, they shall perform personal identification using two or more identification documents.

Article 6: Security Measures

  1. The Company is committed to enhancing security measures, including the protection of all communications through encryption, a highly confidential online medical system, minimizing the risk of information leaks, and implementing mechanisms to prevent unauthorized account access.
  2. The Company does not guarantee that the Service will operate accurately on Users' devices and environments or that there are no defects, errors, bugs, or other flaws related to security or otherwise.
  3. Users are responsible for preparing the necessary environment (hardware, software, internet connection, security measures, etc.) for using the Service at their own expense. To ensure the security of Users' data, the Company will implement information security measures targeting the Service's infrastructure, network, applications, and data.
  4. Users are responsible for managing and ensuring the confidentiality of their available IDs, passwords, and authentication information for using the Service (including biometric authentication information such as smartphone recognition and PIN numbers) to prevent third-party access or misuse. If Users' IDs, passwords, or authentication information are known to third parties due to their intentional or negligent actions, resulting in damages to themselves, Users shall bear the responsibility for such damages, and the Company shall not be liable.

Article 7: Management of User ID and Password

  1. Users shall be responsible for managing and safeguarding the user ID and password issued by the Company, and shall not allow third parties to use, lend, transfer, change the name, or sell their IDs or passwords. If the user ID and password entered in the Service match the registered information, the User associated with that user ID and password will be considered the user of the Service.
  2. The Company shall not be liable for any damages incurred by Users due to insufficient management of their user ID and password, operational errors, or third-party use.
  3. If Users discover that their user ID or password has been leaked or used by a third party, they must immediately notify the Company and follow the Company's instructions. In such cases, even if Users incur damages, the Company shall not be responsible, except in cases where the Company is intentionally or grossly negligent.

Article 8: Termination of Agreement (Withdrawal)

  1. Users may terminate this agreement and withdraw from the Service at their own discretion by notifying eLife Customer Support.
  2. Cancellation and refund of already completed orders cannot be accepted after withdrawal.
  3. After withdrawal, the Company may delete all or part of the User's information (except for medical records, which must be retained by medical institutions for a minimum of five years according to the law. However, although medical records are kept, accessing this information again from deleted account information may not be possible due to system operation).

Article 9: Usage Fees

  1. Users are responsible for paying the Service usage fees and other related charges to the Company.
  2. Users agree to either ① transfer medical fees, medication costs, and shipping payment claims to the Company or ② allow the Company to receive medical fees, medication costs, and shipping fees on behalf of registered medical institutions. The Company does not engage in medical examinations or medication sales.
  3. The Service usage fees and related charges that can be determined in advance will be displayed on the website. However, as the medical treatment and costs may vary depending on Users' health conditions, it may not be possible to fully determine the amount before treatment.
  4. Medications not displayed on the website cannot be handled through the Service, regardless of the judgment of registered medical institutions.
  5. After receiving online medical consultations from registered medical institutions, Users will complete the medical examination, prescription, and dispensing process as with regular medical institutions. Therefore, once the prescription is confirmed, returning, exchanging, or canceling the medication is not possible. However, this does not apply to the cancellation of scheduled deliveries according to the following article.
  6. The payment of Service usage fees and related charges will be made through the credit card payment method registered by Users on the website. Credit card information will be sent directly to the payment agency. Users must immediately correct any changes or errors in their credit card registration information. If payment through Users' credit cards is not successful even once, the Company may suspend Users' use of the Service.

Article 10: Scheduled Deliveries

  1. Users can utilize a plan called "定期便" (Scheduled Deliveries) to receive specific medications on designated days each month.
  2. Scheduled Deliveries will start from the day of the initial order and payment. * The second shipment will be automatically billed and dispatched on the "number of days per dose - 4 days" from the previous payment date. From the third shipment onwards, billing and dispatch will occur on the "number of days per dose" from the previous scheduled payment date. If the payment for Scheduled Deliveries is not executed, it will be automatically canceled after 14 days.
  3. If Users choose to utilize Scheduled Deliveries and apply for cancellation via "マイページ>ご注文>定期便をキャンセルする" (My Page > Orders > Cancel Scheduled Deliveries) until midnight on the next scheduled payment date, they can cancel Scheduled Deliveries free of charge.
  4. Some medications may require regular medical consultations. In cases where Users do not receive the specified medical consultation, Scheduled Deliveries will be automatically canceled.

Article 11 Prohibited Acts and Damages

The following acts by users are prohibited:

  1. False registration or impersonation of others.
  2. Providing false information to the Company, registered medical institutions, or registered physicians.
  3. Using the Service for the purpose of receiving medical treatment on behalf of others or transferring pharmaceutical products to others.
  4. Engaging in acts to gain unjust profits for oneself or a third party in connection with the use of the Service.
  5. Infringing upon the intellectual property rights, privacy rights, or other rights or interests of the Company, registered medical institutions, registered physicians, or other third parties.
  6. Sending information containing computer viruses or other harmful computer programs.
  7. Defaming, disparaging, or damaging the reputation of the Company, registered medical institutions, registered physicians, or other third parties.
  8. Transferring the information obtained through the Service to third parties beyond the scope of the Service's intended purpose or for profit.
  9. Providing information that violates public order and morals or provides such information to third parties.
  10. Engaging in criminal acts or acts that may lead to criminal acts or facts contrary to the truth.
  11. Engaging in any acts in violation of laws and regulations.
  12. Using the Service for purposes other than receiving medical treatment.
  13. Interfering with the operation of the Service.
  14. Engaging in any acts that the Company deems it difficult to continue providing the Service to the user.

If a user violates any provision of these Terms and causes damages to the Company, the user shall be liable for compensation.

Article 12 Change, Deletion of Information, and Termination of this Agreement, etc.

  1. The Company may take measures under Paragraph 2 of this article without prior notice to the user when any of the following events occur with respect to the user:
  1. False registration or impersonation or the likelihood of such acts occurring.The use of the Service through false registration or impersonation is prohibited by law. The Company provides the Service based on the information provided by users. Using the Service through false registration or impersonation deceives the Company into providing the Service and falls under the crime of fraud (Article 246, Paragraph 1, Criminal Code). It also interferes with the Company's business and falls under the crime of obstruction of business by deceit (Article 233, Criminal Code), making it subject to punishment. Moreover, false registration and use of the Service with impersonation are prohibited, as they fall under acts of seeking unjust profits (Paragraph 1, Item 4 of the preceding article) and acts of obstructing the operation of the Service (Paragraph 1, Item 12 of the preceding article). Upon discovering such acts, the Company will suspend the use of the Service by the user (Article to follow).
  2. Resale or transfer to a third party or the likelihood of such acts occurring.Selling pharmaceutical products as a business requires a pharmaceutical sales business license, and selling or transferring pharmaceutical products without permission is prohibited by Article 24, Paragraph 1 of the Act on Securing Quality, Efficacy, and Safety of Pharmaceuticals and Medical Devices. Violation of this provision is subject to punishment (Article 84, Item 9 of the same act). The Company also prohibits the use of the Service for the purpose of receiving medical treatment on behalf of others or transferring pharmaceutical products to others (Paragraph 1, Item 3 of the preceding article). Therefore, if the Company confirms the resale or transfer of pharmaceutical products delivered through the Service, the Company will suspend the use of the Service by the user who engaged in such acts.
  3. A user engages in acts that violate these Terms or is likely to do so.
  4. The Company determines that a user's use of the Service is inappropriate.
  5. The Company determines that the user's use of the Service hinders the operation of the Service.
  6. In the event of the occurrences in the preceding paragraph, the Company may take the following measures without prior notice to the user. The Company shall not be obligated to explain the reasons for taking these measures to the user.
  7. Changing or deleting all or part of the information registered by the user in the Service.
  8. Termination of this Agreement, suspension of the use of the Service, or deletion of user registration in the Service.
  9. Any other measures that the Company deems necessary.

Article 13 Service Suspension, Termination, etc.

The Company may suspend or terminate the Service without prior notice and consent to the user in any of the following events:


  1. When the Company conducts regular or temporary maintenance, updates, etc. for the operation of the Service.
  2. When the provision of the Service becomes difficult due to force majeure, such as virus damage, fire, power outage, natural disasters, or changes in laws, etc.
  3. When it is necessary to take measures to address malfunctions in this system caused by intentional or negligent acts of third parties.
  4. When the operation of the Service becomes difficult due to amendments or enactments of laws, etc.
  5. When the Company determines that it is necessary to suspend or terminate the provision of the Service.

Article 14 Disclaimer

  1. The Company makes no warranties regarding the accuracy, usefulness, completeness, etc., of the information, etc., registered or published by users or others in the Service.

2. The Company does not guarantee the following in relation to the use of the Service:

  1. That the Service will not be interrupted.
  2. That errors will not occur in the Service.
  3. That there will be no communication line or other obstacles related to the use of the Service.
  4. That there will be no theft, damage, or tampering of content on this site.
  5. That there will be no cyber-attacks, such as unauthorized access or hacking, on this site.
  6. That there will be no trouble with communication equipment.
  7. The accuracy of the content of medical treatment by registered physicians or the timely arrival of pharmaceutical products (delivery accidents or delays).
  8. The Company shall not be liable for any damages incurred by users in connection with the modification, deletion, or disappearance of user information by the Company, changes in the content of the Service, suspension or termination of the provision of the Service, the unavailability of the Service, the loss of data or the malfunction or damage of equipment related to the use of the Service, or any other damages related to the use of the Service. However, this does not apply if the Company intentionally or with gross negligence causes such damages.
  9. Even if user information is changed or deleted, this Agreement is terminated, the content of medical treatment contracts that have already been established or will be established in accordance with reservations between users and registered physicians or their affiliated registered medical institutions will not be affected.
  10. Medical treatment is provided by registered physicians. The Company is not responsible for the content of medical treatment. The Service is provided based on the premise that registered physicians and registered medical institutions comply with laws and various guidelines concerning online medical treatment. The Company does not guarantee such compliance by registered physicians and registered medical institutions. For questions about the possibility of receiving online medical treatment or other unclear points, please contact the registered medical institution in advance.
  11. Regardless of whether it is related to the use of the Service, in the event that any abnormality is observed in the body, etc., users are urged to immediately consult the nearest medical institution regardless of their affiliation with registered medical institutions.

Article 15 Exclusion of Anti-Social Forces, etc.

  1. The user represents and warrants that they do not fall under any of the following items and pledges that they will not fall under any of the following items in the future:
  1. Being a member of an organized crime group, a member of an organized crime group who has not passed five years since ceasing to be a member, a quasi-member of an organized crime group, a related company of an organized crime group, a social movement doer who wears a disguise or a member of a special intelligence violence group, or any other similar person (hereinafter referred to as "Anti-Social Forces").
  2. Having a relationship that is recognized as using Anti-Social Forces for the purpose of seeking one's or a third party's unjust benefit or causing damage to a third party.
  3. Having a relationship that is recognized as providing funds or providing convenience to Anti-Social Forces.
  4. Having a relationship that is socially condemned in relation to Anti-Social Forces.
  5. The user further pledges not to engage in any of the following acts, either by oneself or through a third party, and confirms that they will not do so in the future:
  6. Violent demands.
  7. Unreasonable demands beyond legal liability.
  8. Acts of using violence or making threatening statements in transactions.
  9. Acts of spreading rumors, using deception, or using force to defame the Company, other users, or other third parties or interfere with the Company's, other users', or other third parties' business.
  10. Any other acts similar to the preceding items

Article 16 Use of Provided Information

  1. Regarding the handling of personal information in the Service, it shall be in accordance with the Company's "Privacy Policy." By using the Service, users are deemed to have agreed to comply with the provisions of the Company's "Privacy Policy."
  2. Unless it contains personal information as defined in the Company's "Privacy Policy," the Company may use information about registered information or the usage status of the Service for any purpose.Intellectual property rights related to this information belong to the Company.
  3. The user agrees that the information entered by the user and other information related to medical treatment, etc., through this site will be shared with the registered medical institution for the purpose of receiving services from the registered medical institution.

Article 17 Changes to the Terms

  1. The Company may change these Terms at any time without obtaining the user's consent, and the changes will take effect from the date of revision indicated at the end.
  2. When the Company changes these Terms, it will promptly post the revised Terms on this site.

Article 18 Transfer of Status

  1. Without the Company's prior written consent, the user shall not assign, transfer, provide as collateral, or otherwise dispose of the rights or obligations based on these Terms to a third party.
  2. In the event that the Company transfers the business related to this Service to a third party, the Company may transfer the registered position, rights and obligations, as well as the user's personal information and other information, to the said third party in connection with such business transfer, and the user shall give prior consent to such transfer in this paragraph. This includes not only the transfer of business but also any case where any business is transferred, including corporate splits.

Article 19 Governing Law and Jurisdiction

  1. The governing law for this Service, including these Terms, shall be Japanese law. All disputes arising out of this Service, including these Terms, shall be subject to the exclusive jurisdiction of the Tokyo District Court as the agreed court of first instance.
  2. In the event that there is a suspicion of violation of laws or terms of use related to the use of this Service, please contact our Customer Support (Customer Inquiries Form) as soon as possible.