Terms of Use

Note: If there is any mistranslation from Japanese to English, please refer to the Japanese Terms of use as the original document. We are truly sorry for the inconvenience.

Precautions:

eLife is not a medical institution, and consultations are performed by doctors from affiliated medical institutions. eLife is a platform that provides a communication system that connects doctors and patients. eLife's telemedicine is a supplement to face-to-face medical care, and we ask doctors to conduct medical care by combining text and video chat appropriately with face-to-face medical care.

Article 1 Application

  1. These terms and conditions apply to the terms and conditions for providing this service and the use of this service between eLife K.K. (hereinafter referred to as "the Company") and service users regarding the terms and conditions of providing the service and the use of the service, and shall apply to all relationships between users and the Company regarding the use of the service.

  2. The contents of this Agreement and eLife's explanations, help, Q&A, postings, guidelines, etc. outside of this Agreement (hereinafter referred to as "Regulations") Regardless of the name of the provision, it constitutes a part of this Agreement. In the event of any discrepancy between the Rules and the Regulations, the Rules shall take precedence. If there is any discrepancy between the Terms and Conditions, the Terms and Conditions shall take precedence over the Regulations; provided, however, that this shall not apply if the Regulations explicitly state that the Terms and Conditions shall take precedence.

  3. Users are considered to have agreed to comply with the provisions of this Agreement when using the Service.

  4. By using this service, the user agrees to receive online medical treatment.

  5. The user agrees that the doctor will not issue prescriptions when using this service.

  6. When using this service, the user agrees not to issue a receipt.

Article 2 Definition

  1. The "Service" refers to "eLife", an online medical treatment platform planned and operated by the Company.

  2. ”User" means an individual who receives medical treatment from a registered medical institution by using the Service.

  3. The "Site" refers to the website of the Company for providing the Service to the User.

  4. The "Agreement" refers to the agreement that the Company will provide the Service to the User and that the User will pay the Service usage fee to the Company and the registered medical institution in accordance with these Terms.

  5. ”Registered Medical Institution" refers to a medical institution or other legal entity registered on the Site that is engaged in medical treatment, prescription of medicines, etc.

  6. ”Registered physician" means a physician who belongs to a registered medical institution and is registered on this platform, and who is engaged in medical treatment, prescription of medicines, etc. "Registered physician" means a physician who belongs to a registered medical institution and is registered on this platform, and who is engaged in medical treatment, prescription of medicines, etc.

Article 3 About eLife

eLife" is an online medical treatment platform planned and operated by the Company.

  1. Implementation of marketing activities to acquire users
  2. Provision of communication tools for online medical treatment by registered doctors
  3. Acting for shipping of medicines that have been dispensed

Article 4 User

  1. Users shall use the Service of their own will.

  2. In using the Service, the User shall register as a user in accordance with the provisions of the Site, and the contract for the use of the Service shall be concluded upon completion of the user registration.

  3. Users may use the Service with the account they have registered in accordance with the preceding paragraph. In addition, only one account may be created per user.

  4. The Company may refuse to provide the Service in the event that a User falls under any of the following reasons. The Company shall bear no responsibility for such refusal and shall not be obligated to explain the reason for refusal.

(1) In the event that the registered doctor does not agree to or does not receive medical treatment in "face-to-face" in the Service, even though the registered doctor has instructed the user to receive medical treatment in "face-to-face" in accordance with laws and regulations and as necessary.

(2) If the user is likely to commit an act in violation of these Terms of Use, or if the fact that the user has committed such an act in the past is known.

(3) In the event that the user provides false information or fails to provide important information to the Company at the time of registration.

(4) In addition to (1) above, when the Company judges that it is inappropriate for the user to use this service due to a violation of the terms of use such as not following the instructions of a registered medical professional, or words or actions that are problematic for other users or registered doctors.

  1. The user assumes all responsibility for the content of the information registered by the user in this service. The Company shall not be held responsible for any damages incurred by the User due to the information registered by the User.

  2. The user shall be able to change, add, or delete the information registered in this service by the user himself/herself within the scope necessary to use this service, and the user shall be responsible for maintaining the information in an accurate state at all times.

  3. Users may delete their registration to the Service at their own will.

  4. Users shall, at their own responsibility and expense, maintain the environment (hardware, software, Internet connection, security, etc.) necessary to use the Service.

Article 5 Medical Treatment

  1. "Medical treatment" in this service means that a registered doctor will examine the user, prescribe medicines according to the user's health condition, and give advice.

  2. When receiving medical treatment using this service, the user shall be obligated to provide the registered doctor in charge of the medical treatment with information regarding the user's health condition, symptoms, constitution, and other medical treatment in accordance with the provisions of this site or the instructions of the registered doctor in charge of the medical treatment. In the event that the registered physician is unable to provide appropriate medical treatment due to the user's failure to provide sufficient information, the Company, the prescribing physician, and the medical institution to which the physician belongs shall not be held responsible for such failure.

  3. The user can receive medical treatment from the registered doctor after completing the registration to this service.

  4. When the user receives online medical treatment using this service, the user shall receive medical treatment in a private space that is physically isolated from the outside world in order to maintain the user's privacy.

  5. The registered physician may discontinue the medical service for any reason. In this case, the user shall receive a medical examination and prescription from another registered doctor. The Company shall not be held responsible for the cancellation of medical treatment by the registered doctor.

  6. If the user has not had a face-to-face consultation beforehand, the user may not be able to receive an online consultation through this website.

  7. If a registered medical professional requests it after the online medical examination, or if the user feels any side effects or other abnormalities, it is recommended that the user seek medical attention immediately.

  8. All medical treatment and prescription of medicines to the user shall be performed by the registered physician in charge of the medical treatment or the registered medical institution to which he or she belongs, and the Company shall not assume any responsibility for these actions.

  9. Any inquiries, complaints, claims, disputes, etc. arising in relation to the contract for medical treatment between the user and the registered doctor or the registered medical institution shall be resolved between the user, the registered medical institution, and the registered doctor belonging to the registered medical institution

Article 6 Withdrawal

  1. Users can unsubscribe from their account by contacting eLife Customer Support at any time they wish.

  2. Even if you withdraw from the membership, we will not be able to cancel or reply to orders that have already been settled.

  3. Even after withdrawal, medical information will be stored in the medical institution for at least 5 years by law. Although the medical information is saved, it is not possible to access this medical information again from the account information once deleted due to system operation.

Article 7 Usage Fees

  1. The user shall pay the usage fee for the service by a method that the Company receives.

  2. The Service Usage Fee shall be the total amount of the purchase price of the medicines prescribed by the doctor of the registered medical institution through the Service, the delivery fee, and the Company's system usage fee. Of the Service Usage Fee, the Company shall be invoiced for the purchase price of the medicines after receiving a bulk credit transfer from the registered medical institution for the medicines, and the Company does not provide medical treatment or sell the medicines.

  3. With regard to the Service, the User agrees that the registered physician will transfer the medical fee claims to the Company, that the registered medical institution will transfer the claims for the purchase of medicines to the Company, and that the Company will store and ship the prescribed medicines that the User does not wish to receive in the current month.

  4. Of the fees for using the Service, those that can be determined in advance will be clearly stated on the Website in principle. However, since the content and cost of medical treatment vary depending on the user's health condition, etc., the amount cannot be completely determined prior to medical treatment.

  5. Medicines that are not indicated on this site cannot be handled by this service, regardless of the decision of the registered medical institution.

  6. As the consultation, prescription and dispensing of medicines are completed in the same manner as a regular medical visit, the medicines cannot be returned, exchanged or cancelled after the prescription is confirmed. Please note that if you have selected a subscription service and wish to return the medication already prescribed by the subscription service by using the "Cancel Subscription Service" form at least one day prior to the next payment, you may return or cancel the subscription service free of charge.

  7. Payment of the Service Usage Fee shall be made by the method of credit card payment registered by the User in using the Site. If there is any change or error in the registered information of the credit card, the User shall immediately correct it. In the event that the User fails to make payment by credit card even once, the Company may suspend the User's use of the Service.

Article 8 Subscription Service

  1. The User can use a plan to receive a fixed amount of medication on a specific day of each month (hereinafter referred to as " Subscription Service ") on a specific day of each month.

  2. In the Periodical Delivery, you will make a payment on any given day, and the Periodical Delivery will start from the date of the payment; the second medication will be settled 24 days after the previous settlement date. If you do not settle your subscription after the prescription, it will be automatically cancelled after 14 days.

  3. Some medications may require regular medical consultation. If you do not receive the medical examination we have informed you of, your subscription will be automatically cancelled.

Article 9 Prohibited Matters and Compensation for Damage

  1. The user shall not perform any of the following acts. (1) Providing false information to the Company, registered medical institutions or registered doctors. (2) Use of the Service for the purpose of receiving medical treatment from another person or transferring drugs to another person. (3) To attempt to gain an unfair advantage for oneself or a third party in relation to the use of the Service (4) Infringing the intellectual property rights, privacy rights, or other rights or interests of other (5) Transmitting information that contains computer viruses or other harmful computer programs (6) Acts of defamation of individuals or groups. (7) Transferring information obtained from this service to a third party beyond the scope of the purpose of use of this service, or transferring the information for commercial purposes. (8) Actions that are offensive to public order and morals. (9) Any and all acts that violate laws and regulations. (10) Any act that interferes with the operation of this service. (11) Any other actions that the Company deems difficult to continue providing the Service.

  2. In the event that a User violates any of the provisions of this Agreement and causes damage to the Company, the User shall be liable to compensate the Company for such damage.

Article 10 Change or Deletion of Information, Termination of this Agreement, etc.

The Company may take the following measures without any prior notice to the User in the event that the User violates or may violate this Agreement, the Company judges that the use of the Service by the User is inappropriate, or the Company judges that the use of the Service by the User will interfere with the operation of the Service. If the Company determines that the operation of the Service will be hindered by the User's use of the Service, the Company may take the following measures without prior notice to the User. The Company shall not be obligated to explain the reasons for taking the following measures to the User.

(1) Change or delete all or part of the information registered by the User in the Service.

(2) Termination of this Agreement and the associated suspension of use of the Service, or cancellation of registration as a user of the Service.

(3) Other measures deemed necessary by the Company.

  1. False registration and spoofing

The use of the Service by false registration or impersonation is prohibited by law.

(1) The use of this service by false registration or impersonation is prohibited by law. We provide the service based on the information entered by users. Use of the Service through false registration or impersonation is considered to be fraud (Article 246, Paragraph 1 of the Penal Code), and is also considered to be obstruction of the Company's business (Article 233 of the Penal Code), and may be subject to punishment. In addition, spoofing is prohibited under Article 3 of the Act on Prohibition of Unauthorized Computer Access, etc., and is subject to punishment in the event of violation (Article 11 of the same Act).

(2) In addition, the Company prohibits the provision of false information when using the Service (Article 10, Paragraph 1, Item 1) of these Terms of Use. In addition, false registration or use of the service through impersonation is considered as an act of attempting to gain unfair profits (Article 10, Paragraph 1, Item 3) of these Terms of Use, or an act of interfering with the operation of the service (Article 10, Paragraph 1, Item 10) of these Terms of Use, and is therefore prohibited. If any of these actions are found, the Company will suspend the use of the Service by the user who has committed such actions (Article 11 of these Terms of Use).

  1. Resale and transfer

(1) The sale of pharmaceuticals as a business requires a license as a pharmaceutical sales business, and the resale or transfer of pharmaceuticals without a license is prohibited under Article 24(1) of the Act on Quality, Efficacy and Safety of Drugs and Medical Devices, etc., and is subject to punishment in the event of violation (Article 84(9) of the same Act).

(2) In addition, the Company prohibits the use of the Service for the purpose of receiving medical treatment from another person or transferring drugs to another person (Article 10 (2) of these Terms of Use). Therefore, in the event that the Company discovers the resale or transfer of the medicines delivered through the Service, the Company will suspend the use of the Service by the user who has committed such acts (Article 11 of these Terms of Use).

Article 11 Suspension and Termination of Service

The Company reserves the right to suspend or terminate the Service without prior notice or consent of the User for any of the following reasons

(1) In the event of periodic or temporary maintenance or updating of the system for the operation of the Service.

(2) In the event that the provision of the Service becomes difficult due to force majeure such as virus damage, fire, power outage, or natural disaster.

(3) When it is necessary to take countermeasures against defects in the System caused by the intentional or negligent acts of a third party.

(4) When it becomes difficult to operate the Service due to amendment or enactment of laws and regulations.

(5) In any other cases where the Company deems it necessary to suspend or terminate the provision of the Service.

Article 12 Disclaimer

  1. The Company shall not make any guarantees regarding the accuracy, usefulness, or completeness of the content of information, etc. registered and posted by Users, etc. on the Service.

  2. The Company does not guarantee the following regarding the use of the Service.

(1) That the Service will not be interrupted.

(2) No errors will occur in the Service.

(3) There should be no obstacles such as communication lines regarding the use of this service.

(4) That there will be no theft, damage, or falsification of the contents on this site.

(5) No unauthorized access, hacking or other cyber-attacks on the Site

(6) No other malfunction of communication facilities

(7) Liability after shipment of products (delivery accidents and delays)

  1. The Company shall not be held responsible for any changes, deletion, or loss of user information by the Company, changes to the contents of the Service, suspension or termination of the Service, inability to use the Service, loss of data or equipment failure or damage due to use of the Service, or any other damage incurred by the user in connection with the Service. The Company shall not be liable for any damages incurred by the User in relation to the Service.

  2. Even if the user's information is changed or deleted, this contract is cancelled, the contents of this service are changed, or this service is stopped or terminated according to the provisions of Article 9, the contents of the medical treatment contract established between the user and the registered doctor or the registered medical institution to which the user belongs will not be affected. (3) The Company shall not be liable for any damages arising from the use of this service by the User.

  3. The Company does not guarantee that the User's illness or disease will be cured or that medical treatment will be terminated through the use of the Service by the User, nor does the Company guarantee that the registered doctor or the registered medical institution to which the registered doctor belongs will start or continue medical treatment of the User.

  4. In the event of any physical abnormality, etc., the user should immediately seek medical attention at the nearest medical institution, regardless of the registered medical institution.

Article 13 Exclusion of Organized Crime Groups, etc.

  1. Users shall ensure that he or she is not gangsters, a member of gangsters, and not been a gangster for less than five years, associate members of gangsters, companies affiliated with gangsters, general assembly shops, etc. (hereinafter referred to as "Organized Crime Group Member, etc."), and shall ensure that they will not fall under such category in the future.

  2. Users shall not commit any of the following acts by themselves or by using a third party.

(1) Violent demands

(2) Unreasonable demands beyond legal responsibility.

(3) Use of threatening language or violence in connection with transactions.

(4) Acts of spreading rumors, using deception or force to damage the credibility of the Company, other users, or other third parties, or to interfere with the business of the Company, other users, or other third parties.

(5) Other acts equivalent to the preceding items.

Article 14 Use of Provided Information

  1. The handling of personal information in the Service shall be in accordance with the Company's "Company-wide Policy on the Protection of Personal Information" and the Company's "Privacy Policy". Users are deemed to have agreed to comply with each provision of the Company's "Privacy Policy" when using the Service.

  2. The Company may contact Users with information necessary to provide the Service by e-mail, postal mail, telephone, in person, or through chat rooms on the Site.

  3. The Company may make secondary use of any registration information or information about the use of the Service, as long as it does not include personal information as defined in the Company's "Privacy Policy. The Company shall own the intellectual property rights related to such information.

  4. The user agrees that the information entered by the user to receive services from the registered medical institution through this site and other information related to medical examinations, etc. will be shared with the registered medical institution.

Article 15 Modification of Terms

  1. The Company may change this Agreement at any time without the consent of the User, and the changes shall take effect from the date of revision listed at the end of this Agreement.

  2. In the event that the Company changes the Terms, the Company shall promptly post the revised Terms on the Site.

Article 16 Transfer of Position

  1. The User may not assign, transfer, encumber, or otherwise dispose of any rights or obligations under this Agreement to a third party without the prior written consent of the Company.

  2. In the event that the Company transfers the business of the Service to a third party, the Company may, without the consent of the User, transfer the rights and obligations under these Terms of Use and the status under this Agreement, including the User's registration information and other customer information, to the assignee of such transfer. This shall apply not only in the case of a business transfer, but also in the case of a corporate split or any other transfer of business.

Article 17 Governing Law and Court of Jurisdiction

The Service and this Agreement, including these Terms of Use, shall be governed by the laws of Japan. The Tokyo District Court shall be the exclusive court of first instance for any and all disputes arising out of this Agreement, including the Service and these Terms.

If you find any suspicion of violation of laws, regulations, or terms of use regarding the use of this service, please contact our customer service department (email:info@elife.clinic) as soon as possible.

Enacted on April 1, 2022 eLife K.K.